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IPEX
IPEX.cz is a comprehensive multi-channel contact centre for customer care. It allows you to handle all incoming requests, whether emails, calls or chats, within one clear interface.
By linking the IPEX contact centre with our Emailkampane.cz application, you'll get a better overview of customer requests generated by sent email campaigns. At the same time, you can more effectively select customers for targeted newsletters or individual email communications.
What does the supplement do?
- Assigning requests to queues and teams
- Automatic sorting and grouping of requests by keywords
- Tracking communication history and creating clear reports
- Setting rules and SLAs within customer support
- Linking email campaigns to customer service work
How to activate the supplement?
If you are interested in connecting to the IPEX.cz contact centre, please contact us. We will be happy to provide you with more information and arrange the next steps.